Get to know your Platinum Blue (Cost) plan
Get the most from your Platinum BlueSM plan by exploring your plan benefits, tools and resources.
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Create your online member account
Your secure and personalized member account gives you quick access to important
health information and resources specific to your plan benefits.
Already created an account?
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See plan details, out-of-pocket maximums, and review coverage and benefits
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Find in-network doctors in your area
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Search for covered drugs and in-network pharmacies
(if your plan includes prescription drug coverage)
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View, download and print your ID card(s)
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Access common plan forms and documents like your explanation of benefits (EOB)
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Track claims and pay your premium
Your member ID card
Your member ID card will be mailed to you within a few weeks after your enrollment confirmation.
If you are an existing Blue Cross member, you will not receive a new member ID card unless you made a plan or demographic change or there are changes to the benefits displayed on your current card.
Key components of your ID card:
- Your name, identification, and plan number
- The dollar amount you pay when you visit a provider
- Information about pharmacy benefits, if any
- Instructions to help providers submit claims
- Customer Service and plan phone numbers
Review your payment options
Online eBill payments
You have convenient payment options, including auto-pay, if you have a monthly premium.
For ease and convenience, you can pay your Blue Cross insurance premium online. Choose to make one-time payments each month, or set up recurring payments over several months. You can also request email reminders, view and print statements, and easily update your payment account information.
Explore benefits
SilverSneakers fitness program
SilverSneakers® is an opportunity to improve your health, gain confidence and connect with your community. Get access to thousands of fitness locations nationwide, on-demand workout videos and online classes.
Hearing aid benefit
TruHearing® makes it easy to treat your hearing loss, so you can get back to living your best life. Get a free online screening, a comprehensive hearing exam, free aftercare, and more with your TruHearing benefit.
Over-the-counter (OTC) benefit
OTC medications are trusted as a first line of defense in treating minor ailments, help reduce doctor visits and save you money. Receive a quarterly1 allowance to purchase over-the-counter medications and health-related items to help you live a healthy lifestyle.
Dental benefit
Maintaining good dental and oral health goes a long way in affecting your overall health. Your Medicare plan may include dental coverage like regular check-ups and cleanings.
Vision benefit
Your Platinum Blue vision benefit consists of two parts – eye exam and eyewear (Choice and Complete plans).
Get more information on your vision benefits in chapter 4 of your Evidence of Coverage.
Support and Resources
Questions? We can help
Call 1-866-340-8654, TTY 711
8 a.m. to 8 p.m Central Time
Monday through Sunday, October 1 through March 31
Monday through Friday, April 1 through September 30
You can also find this phone number on the back of your member ID card to reach a customer service representative who can help you with your specific plan.
1Quarterly balance does not carry over.
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