The member account login and creation experience has been updated to improve security. Use this page as a resource for login and account creation issues.
If you still need help, call the customer service number on the back of your member ID card.
Login may be unavailable every Sunday from 4-8 a.m. due to planned maintenance.
Common errors
"Member not found. Make sure your information matches what is shown on your ID card."
This means the information you entered does not match an existing member record. Enter your information again and watch out for:
- The spelling of your first and last name must exactly match what is on your member ID card
- Do not include the two or three-letter prefix in the member ID field
Reminder: You cannot create your member account until you have received your member ID number.
Sample member ID card — Actual card may vary
"Email already exists"
Another member account is already connected to the email address you entered.
For security reasons, two member accounts can't use the same email address. Use a different email address or, if you manage the other account that uses this email address you could change the email address associated with that account by contacting customer service at the number on the back of your member ID card.
"Email must be a valid email"
The email address you entered does not fit a standard email address format.
Make sure your email address has no spaces in it (especially before or after the “@”) and contains “.com”, “.net”, “.edu”, “.org”, etc.
Email addresses are not case sensitive, but what you enter in the “confirm email address” field does need to match what you entered first.
If you verify the email address is entered correctly, in some cases this error could also mean that another person is already using this address for their account. Before you can use the email address you entered, the other account would need to change its associated email address.
"Wrong email or verification code"
Check what you entered if you receive this message.
The email address must match the address you used to create your account.
The verification code must match the last code you received from. If you requested another code after waiting a while, the earlier code will not work.
A code is valid for 30 minutes.
Make sure to submit the code after entering it.
The verification code may take up to 20 minutes to arrive in your email inbox.
Frequently asked questions
What information do I need to register?
You will need:
- The ID number that's on your member ID card
- Your first and last name, typed exactly as they appear on your card
- Your date of birth, entered mm/dd/yyyy
Additionally, you will need a unique email address that is not used for another Blue Cross member account and you will have to create a password.
What if I did not receive a verification code?
The code will be delivered to your email inbox within 20 minutes. Be sure to check your spam or junk email folder if it hasn't arrived within 20 minutes.
If the code hasn't been delivered after 20 minutes, call the customer service number on the back of your ID card.
How do I change the email address associated with my account?
The first time you log in you will be asked to verify who you are and what information you want us to use to contact you. One of these fields is “email address” and you can enter the new email address you’d like to use in that field.
If you’ve already logged in and want to change the email address associated with your account, you must call the customer service number on the back of your member ID card and a customer service representative can update your account profile.
I was sharing an email address with others on my plan. Where do I enter my new address?
If you already have a member account you do not need to register again. You should log in or reset your password.
The first time you log in you will be asked to verify who you are and what information you want us to use to contact you. One of these fields is “email address” and you can enter the new email address you’d like to use in that field.
If you’ve already logged in and want to change the email address associated with your account, you must call the customer service number on the back of your member ID card and a customer service representative can update your account profile.
How do I reset my password?
If you forgot your password or your password isn't working you can reset it.
Can I unlock my own account?
Yes. If you receive a message that your account is locked, you can reset your password to unlock your account.
I forgot which email address is associated with my account. How can I find it?
Use the password reset tool, enter the required information, then check your email accounts for the automatic message sent by Blue Cross to verify which email address is associated with your account.
You can also call the customer service number on the back of your member ID card.
Member account basics
Why do I need to log in or create a member account?
Your member account will give you access to information specific to you and your plan. This includes healthcare claims, in-network doctors, your spending information and more.
Who can create a member account?
Anyone 12 and older who has an active plan and member ID can create a member account.
Note: If you are the primary policy holder, you will be able to see detailed claim information for yourself and any dependents on your plan who are under 12 years of age. Anyone 12 and older with an active plan and member ID will need to create their own member account (with a different email address) to see detailed claim information.
Do I need to create a member account if I already have a Blue Cross MN health plan?
Signing up for healthcare coverage and creating a member account are two separate things. You are not required to create a member account.
What are the password and email requirements to create a member account?
Passwords must:
- Be at least 8 characters
- Include the following:
- One uppercase letter (e.g., A, B, C)
- One lowercase letter (e.g., a, b, c)
- One number
- One special character from this list: ! @ # $ % ^ & *
Each member account requires a unique email address to protect personal health information.
Why can't I use the same email address for everyone on my plan?
You may be the primary account holder with other family members on your plan, but each member 12 years and older needs to have their own account with a unique email address. This follows Personal Health Information (PHI) security requirements and allows us to send tailored communications to each person.