Doctor On Demand
24/7 online doctor
Meet face-to-face online with a board-certified doctor, psychiatrist or psychologist wherever you are with Doctor On Demand by Included Health. Benefits vary by plan.
Welcome, Taylor members
Your member site lets you see claims, deductibles and maximums. Find a network doctor, get help choosing care, take advantage of health and wellbeing programs, get ID cards and more. Log in to get started.
Get started with Blue Care Advisor
When you log in to our member website, you'll be directed to Blue Care AdvisorSM. It lets you seamlessly connect to all your benefits, claims, programs and more. You'll get information based on your benefits and history along with recommendations on steps you can take to improve your health.
Log in to the member website or download the app to get started.
Take advantage of programs available to you
Hinge Health
Hinge Health goes beyond traditional physical therapy to help you take control of back and joint pain from the comfort of your home. Get one-on-one digital musculoskeletal care from prevention to post-surgical recovery, with a complete clinical care team and wearable technology from the comfort of home.
Blue Distinction Centers for exceptional care and results
Blue Distinction Centers and Blue Distinction Centers+ have a proven history of delivering exceptional care and results. With two levels of recognition, you and your doctor can choose the option that best meets your needs. They're available for these services: bariatric (weight-loss) surgery, cancer, cardiac, cellular immunotherapy, fertility, gene therapy, knee and hip replacement, maternity, spine surgery, substance use treatment and recovery and transplants.
Learn more about Blue Distinction specialty care
Blue Distinction specialty care member brochure
Blue365 — Get help to be healthier — and save money, too
Taylor offers programs and discounts to help you take steps to help your health and wallet.
Blue365 is a free health and wellness discount program. We offer year-round discounts on gym memberships, fitness gear, healthy eating options and more. Learn about Blue365
Around-the-clock help
Member ID cards
You can view, order, print, fax or email member ID cards whenever you wish after you register or sign in.
Customer service
For more questions about your health plan, sign in and send a secure message or call Blue Cross customer service at 1-866-289-5154, option 1, Mon.-Fri., 7 a.m. - 8 p.m. CT.
Qualified life event
You only have 30 days from the date of your event to make changes to your benefits and provide documentation of this event.
For more programs and member services, log in.
Find a Doctor
Search for doctors, hospitals, and clinics in the BlueCard PPO network, unless you live in one of these areas:
- Florida residents search Network Blue
- Georgia residents search Blue Open Access POS
- Minnesota Twin Cities "Limited Network" plan enrollees search Blue High Performance Network
- St. Louis, MO residents search Blue Access Choice
Blue Care Advisor app
Connect to all your benefits, claims, programs and more. And get personalized recommendations to improve your health.
Vida Health
Vida Health offers personalized health programs and one-on-one coaching through an easy-to-use mobile app. Vida Health is available to help support members challenged by chronic health conditions. Download the Vida Health app from your phone’s app store or visit vida.com/taylor to learn more and see if you qualify for the Vida program.
Available at no cost to you.
Lockton Nurse Advocate
Lockton Nurse Advocates are experienced, licensed, registered nurses who focus on chronic conditions and preventive health. Taylor believes that every person matters, so we want every person to be at their healthiest! A nurse, dedicated to the Taylor account, may be contacting you soon to introduce the Lockton Nurse Advocate Program and discuss how it can improve your life.
Participation is free and voluntary.
1-833-782-7403
Wellworks For You
We all know how important it is to proactively manage your and your family’s health. Our company is committed to helping you achieve optimal health — encouraging you to be active, live a healthy lifestyle and make good health decisions. Taylor has partnered with Wellworks For You, a program offering healthy resources, plus opportunities to earn health premium discounts.
Available at no cost to you.
1-800-425-4657