Access Blueline by calling (651) 662-5200 or 1-800-262-0820. Have your provider ID and member ID ready when you call.
Hours:
Monday — Friday
6 a.m. — 8 p.m.
Saturday
6 a.m. — 1 p.m. (except the first Saturday of each month)
Self service is available 24/7 except for scheduled maintenance times and case functionality.
Programming your phone
Using XZ5 as an example, the interaction would be as follows:
- For entering the letter X, press the nine key once and you’ll hear the number 9 repeated back to you
- Press the nine key again and you’ll hear the letter W repeated back to you; continue pressing the 9 key until you hear the letter X and press the # key
- Repeat this pattern for each letter and number
For automating systems, callers should program the phone to enter the correct numbered key 1-4 times (depending on the number or letter you want) followed by the # key, and repeat until all numbers and letters are set.
Fax-back option
You can have a three-page summary of a member’s benefits faxed to you as an option through Blueline. You may select from the following six types of benefits:
- Co-pay, deductible, co-insurance, and out of pocket benefit information
- Chemical dependency
- Chiropractic
- Hospital with ER
- Mental health or MH/CD combined
- Therapies (PT, OT, ST)
Pharmacy information
For pharmacy providers, Blueline will provide the following Prime Therapeutics® information:
- Carrier number
- Group number
- Plan code
- Drug deductible or copay amount