Chief Operating Officer
As Chief Operating Officer at Blue Cross and Blue Shield of Minnesota, David Im is responsible for providing operational direction and oversight for claims operations, payment integrity, customer service operations, clinical care management and utilization management operations, vendor management and provider operations.
Im has more than two decades of strategic and operational leadership experience in healthcare. Prior to joining Blue Cross in 2025, he was with Centene Corporation in the role of Corporate Vice President of Business Operations, overseeing enrollment, eligibility, member billing, and fulfillment services for 26 million members. He also led the management services organization for Maryland Physicians Care, a Medicaid health plan.
Im’s career path includes serving as chief operating officer for Integra ServiceConnect; vice president of clinical and service operations at NIA, a specialty benefits management company under Magellan Health; senior vice president of operations at The Outsource Group, a revenue cycle management service company; and vice president of clinical operations at OptumHealth. He also spent six years at Boston Scientific working in several cross-functional roles, ranging from industrial engineer to regulatory affairs, enterprise risk management and internal auditing.
Im served 11 years in the U.S. Army and Minnesota National Guard, attaining the rank of Major. He spent a total of 40 months on operational and training deployments overseas.
Im holds a B.S. in Life Sciences with a Minor in Systems Engineering from the United States Military Academy, as well as an M.S. in Engineering Management from Missouri University of Science & Technology.