Privacy notices
- HIPAA Notice of privacy practices
- Notice of financial information privacy policies and practices
- Special notice regarding privacy practices related to race, ethnicity, language, gender identity and sexual orientation
Website privacy statement
Your privacy is important to us. Blue Cross and Blue Shield of Minnesota maintains high standards for the protection of your privacy at our website.
What you can expect from our site
The information we collect
Our Web servers automatically capture your domain name, the IP address of the Web page from which you enter our site, the pages you visit on our site and the amount of time you spend here. We do not collect any information that can reveal your personal identity unless you voluntarily provide it when you register to use interactive features of the site or receive information from us. Any section of this site that is directed to children or teens will be protected by a screening mechanism to help ensure that parental consent is obtained before we collect or use personal information from children under 13. We do not knowingly collect or use information from children under 13 without the consent of a parent or guardian.
Use of the information this site gathers or tracks
Any personally identifiable information you give us on this site will be used only to provide the product, service or information you have requested or for which you registered. In order to provide our services, we may share your information with our business partners who share our obligation to protect your information.
We will not sell, rent or license your information, including mobile phone number, to third parties for marketing purposes without permission. The non-personally identifiable information we gather may be used to improve our site. Personal information you voluntarily provide and the non-personally identifiable information we collect will not affect your coverage, eligibility, premiums or claims payment by Blue Cross and Blue Shield of Minnesota, except if such personal information is specifically provided as part of an application for coverage or other coverage-related inquiry.
Making changes to the information you provide to us
At any time, you can change, update, or remove any information you have voluntarily provided on this site.
Cookies
When you visit our site, we may place a cookie on your computer that will allow us to customize and enhance your experience on our site, to make improvements, or to report site activity. Our cookies will never be used to track your activity on any third party websites or to send spam, nor will cookies provide us with any personally identifiable information about you, unless you voluntarily provide that information to use interactive features of our site.
Sites we link to
If you choose to use any of the links we provide to our affiliates and other third-party resources, you will be leaving our website and going to a new website. Protection of your privacy at those other sites will be governed by the privacy policies at those sites. We’ve taken special care selecting the companies that appear on our site to try to ensure that they respect your privacy as we do, but please take the time to read the privacy policies at their sites.
Changes to this statement
If we make any changes to this statement, we’ll let you know the effective date of the change and provide a tool for you to understand what has changed.
Legal terms of use
Disclaimer of liability
This information is provided "as is" without warranty of any kind, either express or implied, including without limitation, the implied warranties of merchantability, fitness for a particular purpose and non-infringement. Blue Cross and Blue Shield of Minnesota (Blue Cross) and its affiliates shall not under any circumstances be liable to any person or entity for any special, incidental, indirect or consequential damages, including, without limitation, damages resulting from use of or reliance on the information presented on this website, loss of profits or revenues or costs of replacement products, even if informed in advance or otherwise aware of the possibility of such damages.
Accuracy of information
Efforts have been made to provide accurate information on this website. Blue Cross assumes no responsibility for the accuracy, completeness, or usefulness of any information found on this website. Blue Cross may make improvements and/or changes in the products, programs and/or services described in this website at any time without notice. Blue Cross assumes no obligation to update the information presented on this website.
Information not to be construed as medical advice
This website is designed to provide general information about Blue Cross and its affiliates and their respective products and services only. No material contained herein should be construed as medical advice, and all questions about individual care and treatment should be referred to your health care provider.
Confidentiality cannot be guaranteed
Please be advised that the confidentiality of any communication or material transmitted to Blue Cross via Internet electronic mail cannot be guaranteed, including, without limitation, personal information such as your name, address or Social Security number. With regard to matters of a confidential nature, please contact Blue Cross directly by telephone at 1-800-382-2000 or write us at Blue Cross, 3400 Yankee Drive, Eagan, MN 55121.
Disclaimer of endorsement
References in this website to any third-party products, services, processes, hypertext links to third parties or other information by trade name, trademark, manufacturer, supplier or otherwise does not necessarily constitute or imply its endorsement, sponsorship or recommendation by Blue Cross. Links to other sites on the web are provided for your convenience in locating health-related information and services, and these sites are maintained by other organizations over which Blue Cross exercises no control. Blue Cross expressly disclaims any responsibility for the content, accuracy of the information and/or quality of the products or services provided by or advertised on these third-party websites.
This website contains links to other websites. We are not responsible for the privacy practices or the content of such websites. We may also make forums, message boards and news groups available to you. Please understand that any information that is disclosed in these areas could become public information. We have no control over its use and you should exercise caution when deciding to disclose any personal information.
Jurisdiction
Blue Cross serves Minnesota residents and employers whose principal place of business is in Minnesota. Blue Cross is licensed to underwrite health coverage in the state of Minnesota only and does not engage in the business of insurance outside Minnesota except as may be permitted by law. Nothing contained in this website shall constitute a solicitation, offer or acceptance of a contract of insurance or be construed as creating or modifying any agreement with Blue Cross. By accessing, transmitting or viewing any information on this website, you agree to be subject to personal jurisdiction in the state of Minnesota. Any claim or dispute arising out of accessing, transmitting or viewing any information on this website shall be venued in Hennepin County, Minnesota, and governed by the laws of the state of Minnesota.
Service marks of Blue Cross and Blue Shield of Minnesota:
- Aware Care
- Senior Gold
Registered marks of the Blue Cross and Blue Shield Association:
- Basic Blue
- BlueCard
- BlueCard Worldwide
- BlueChoice
- Blue Cross
- Blue Distinction Centers
- Blue Plus
- Blue Precision
- Blue Shield
Registered marks of Blue Cross and Blue Shield of Minnesota:
- Aware
- Fitness Fever
- Healthcare Facts
Other marks:
- PrimeMail is a registered mark of Prime Therapeutics LLC
All other trademarks are the property of their respective owners.
Advertising policy
This site does not display advertisements and does not receive funding from the display of commercial content.
SMS terms and conditions
Blue Cross offers the option for members to receive SMS communications to help them stay informed of important account or benefit-related information, as well as remind members about gaps in care.
Message frequency varies. Message and data rates may apply. Replying STOP will stop all SMS communications. Replying HELP will direct you to a web page with various resources.
Carriers are not liable for delayed or undelivered messages.
Minnesota government data practices act policy statement
Effective June 30, 2015
Blue Cross and Blue Shield of Minnesota and Blue Plus ("Blue Cross") have contracts with a government entity for certain health care related services. To the extent a private entity contracts to perform health care services that are a government function, the Minnesota Government Data Practices Act ("MGDPA") may apply.
The Principal Records & Information Management Administrator is responsible for managing MGDPA requests including determining applicable administrative, production, and copying costs associated with the request.
Requests under the MGDPA should be submitted via the following:
Via email
Via mail
Blue Cross and Blue Shield of Minnesota
Attn: Records & Information Management Administrator
3400 Yankee Drive
Eagan, MN 55121
Members seeking information about their health records should contact Blue Cross as outlined in the Notice of Privacy Practices.