Case management
Get the support you need to achieve your health goals from a Blue Cross medical or behavioral health case manager.
About this benefit
Team up for your health
If you're managing a medical condition, our case managers can help. Being healthy takes some effort—and sometimes we need a little nudge. Especially if you're dealing with a health issue.
Case managers provide knowledgeable guidance such as:
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Explain a diagnosis and answer questions between doctor visits
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Help you manage your condition and stay on track with your treatment plan
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Identify lifestyle behaviors that affect your physical and mental health
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Refer you to other resources or health programs that will help
Watch how case managers help members navigate their care.
Take action
How to reach a case manager
This benefit is not available for all plans. Log in to confirm eligibility. You can also call the customer service number on the back of your member ID card to connect with a case manager.
Private and confidential help
If your health plan is through your employer, the program is free and paid by them, but none of your health information or conversation content will be shared with them.
Participating in the program will not affect current or future premium costs, nor will it have any influence on your ability to continue coverage.
Calls from Blue Cross
A case manager may reach out to you to simply offer help or follow up on a health event or condition based on your provider visits and associated claims.
It only takes a few minutes to find out how we can help you achieve your health goals and there’s no requirement to participate for any length of time.
Other benefits you may be interested in
Nurse Line
When you need medical advice, turn to the Nurse Line anytime, day or night. Our toll-free nurse advice line is ready to help, staffed with experienced, registered nurses.
Wellness Coach
Some Blue Cross health plans offer ongoing wellness coaching to help you set health goals and learn how to reach them. Your coach will also offer support and encouragement to keep you on the road to better health.
Note: This program is not available with all health plans. Log in or call the customer service number on your member ID card to see if it is included with your plan.