Specialty drug program

About specialty drugs

Specialty drugs are used to treat serious or chronic conditions such as multiple sclerosis, hemophilia, hepatitis and rheumatoid arthritis. These drugs are typically injected and can be given by the patient or a family member. Your doctor can tell you if your drug is a specialty drug.

How the program helps you

Specialty drug pharmacies are experts in getting drugs and services to patients who have complex needs. Here's how they work:

• They'll give you educational materials about your condition and your medications
• They'll deliver them right to your home on your schedule 
• You'll also get 24-hour access to pharmacists who can answer your questions
• When you use a specialty drug pharmacy, you’ll pay only your pharmacy plan’s deductible, coinsurance or copay amount. There are no extra costs for shipping and handling.

To get started

First, check the list of specialty drugs covered by the program. (Note: You'll need to know your drug list. This list may change without notice.)  

Next, call one of the specialty network pharmacies shown below. (Have your doctor’s contact information and your member ID card when you call.)

Specialty network pharmacies

These pharmacies were chosen for their outstanding customer service and dedication to their patients. They are experts in handling the types of drugs you’re taking.

• Accredo (all specialty drugs except hemophilia drugs)
  Phone: 1-866-470-9554  Fax: 1-888-302-1028
   
• Allina Specialty Pharmacy (all specialty drugs except hemophilia drugs)
  Phone: 1-866-462-2057 or 1-612-775-3100  Fax: 1-612-775-3150
   
• Children’s Home Care (hemophilia drugs only)
  Phone: 1-866-656-1020  Fax: (612) 813-7207
   
• Essentia Health (for all specialty drugs except hemophilia drugs)
  Phone: 1-844-380-5626 or 1-715-817-7145  Fax: 1-218-786-7368
   
• Fairview Specialty Pharmacy (all specialty drugs)
  Phone: 1-800-595-7140  Fax: 1-866-347-4939
   
• North Memorial Health Pharmacy – Specialty Center (all specialty drugs except hemophilia drugs)
  Phone: 1-877-520-5307  Fax: 1-763-581-2814
   
• Sanford Specialty Pharmacy (for all specialty drugs except hemophilia drugs)
  Phone: 1-701-234-7600  Fax: 1-701-234-2405
   
• Thrifty White Specialty Pharmacy (all specialty drugs except hemophilia drugs)
  Phone: 1-855-611-3399  Fax: 1-855-423-8300

Getting refills

The specialty pharmacy you choose will call you before your scheduled refill. They will confirm your order and dose and discuss any changes from your doctor. They’ll also coordinate your next shipment.

Pharmacy drug coupon program

Pharmacies accept drug manufacturer coupons. However, only the amount you pay out-of-pocket will apply to your coinsurance, copay, deductible and out-of-pocket limits. The dollar amount of the coupon does not count toward those items.

More about prescription drugs

How to understand prescription drug benefits

Prescription drug programs and general information